Our most successful customers view CRM as a journey rather than a destination. The purpose of a CRM system is to improve and streamline business processes. When business processes are streamlined, the CRM system should adapt to support improvement of those new processes. Therefore, the most valuable CRM systems are in constant evolution. The Lansdale Group helps customers evolve their CRM systems to support continuous improvement in business processes through our CRM Enhancement services.
In addition to deep technical skills required to efficiently develop enhancements and strong business analysis skills required to efficiently translate customer requirements into pragmatic enhancement designs, our consultants bring a full toolbox of templates, re-useable component libraries, and add-ons that give them a head-start in any enhancement project.
We develop long term relationships with our customers so that they always have a ‘go to’ partner to assist with enhancements to their CRM systems. These customers look to the Lansdale Group not only for deep skills and expertise with their CRM platform of choice, but also for proactive leadership and guidance in deciding how to get the most out of their CRM systems.