Salesforce Contact Center - Lansdale Group Salesforce PartnerLansdale Group Salesforce Partner

Lansdale Group helps our customers accelerate their sales efforts with multi-channel contact centers based on the Salesforce platform. Lansdale Group consultants bring deep experience through multiple Contact Center projects and maintain expertise in Salesforce Solutions supporting Contact Centers including: Service Cloud Voice, Amazon Connect, other partner telephony solutions such as Five9, Omni-Channel, Contact Center, Einstein Bots, Digital Engagement, SMS Messaging, Chat, Generative AI, Salesforce Flows, Sales Console, and Service Cloud Console

Our customers use Service Cloud Voice and/or third-party telephony solutions such as Amazon Connect and Five9 to streamline call center operations. Our consultants have implemented leading edge Service Cloud Voice with Amazon Connect configurations including call back, custom voice mail, and IVR.

Lansdale customers use Omni-Channel to manage multi-channel communications including email, chat, text, and phone calls, all supported by automations tailored specifically to our customers sales and service processes. Virtual Assistants based on Einstein chatbots handle the first level communications, automatically creating new leads for sales or escalating chats to a live contact center when necessary. We’ve also implemented Virtual Assistants that take over from triggered mass SMS messages supporting use cases such as event and appointment reminders, RSVPs, and follow up thank you messages and surveys.

When necessary, our consultants go deep. For example, implementing custom softphones, custom Apex and Lightning Components. However, due to the power of Salesforce tools for Contact Centers, most of our work is simply applying best practices and standard configuration. The AI built into Einstein allows us to develop powerful chatbots with less effort. The breadth and depth of automation capabilities in Salesforce Flows allows any Contact Center process to be both highly automated and highly personalized. And, tools like Omni-Channel bring together multiple powerful communication channels into a single user interface. The result is that our customers deliver personalized customer service at scale, bringing all of their support needs onto one platform so they can decrease costs while increasing efficiency

"The Lansdale Group was an invaluable partner in our initiative to develop a new sales and marketing information system. We brought the Lansdale Group in early to ensure that all aspects of the project aligned closely with our sales and marketing strategy. Today the system is critical to our business development efforts because it allows us to closely monitor the effectiveness of our marketing efforts, manage interactions with our prospective clients and close more business."

- Cognizant Technology Solutions

2015-05-28T19:27:59+00:00

- Cognizant Technology Solutions

“The Lansdale Group was an invaluable partner in our initiative to develop a new sales and marketing information system. We brought the Lansdale Group in early to ensure that all aspects of the project aligned closely with our sales and marketing strategy. Today the system is critical to our business development efforts because it allows View Full →

https://lansdalegroup.com/testimonials/169/

"The Lansdale Group has been a trusted partner since early in our CRM initiative. Their extensive technical knowledge CRM coupled with their can-do attitude clearly distinguishes them from other consultants. Lansdale provides reliable estimates and delivers quality solutions. They take the time to understand our company's unique requirements. Our recent CRM overhaul project was a perfect testimonial to their technical knowledge and leadership skills. They developed a comprehensive migration strategy and worked closely with us throughout the effort to keep the project on track. We look forward to continuing our strong relationship with the Lansdale Group as we continue to evolve our CRM system and strongly recommend them as a CRM business partner."

- Farm Bureau Insurance of Michigan

2015-05-28T18:51:58+00:00

- Farm Bureau Insurance of Michigan

“The Lansdale Group has been a trusted partner since early in our CRM initiative. Their extensive technical knowledge CRM coupled with their can-do attitude clearly distinguishes them from other consultants. Lansdale provides reliable estimates and delivers quality solutions. They take the time to understand our company’s unique requirements. Our recent CRM overhaul project was a View Full →

https://lansdalegroup.com/testimonials/161/

"In our Salesforce CRM project, the greatest quality Lansdale Group brought to the table, outside of a deep understanding of CRM in the senior living industry, is their commitment to delivery and client satisfaction. I truly felt like the Lansdale Group consultants took the time to understand what we were trying to accomplish from a business perspective, and helped us figure out how to get there, providing holistic consultative support rather than adhering to rigid technical requirements."

- FiveStar Senior Living

2015-05-19T19:53:13+00:00

- FiveStar Senior Living

“In our Salesforce CRM project, the greatest quality Lansdale Group brought to the table, outside of a deep understanding of CRM in the senior living industry, is their commitment to delivery and client satisfaction. I truly felt like the Lansdale Group consultants took the time to understand what we were trying to accomplish from a View Full →

https://lansdalegroup.com/testimonials/102/